Reference no: EM132186564

1. Group member heterogeneity is least likely to help a group achieve cohesiveness when:

the diversity of group members results in misunderstandings.

the heterogeneity of group members furnishes the group with a variety of perspectives.

the heterogeneity of group members provides the group with important varied skills and abilities.

the diversity of group members helps the group achieve its goal.

2. In considering the effects of the five core dimensions of the Job Characteristics model on an employee's level of intrinsic work motivation, it is important to realize that this type of motivation derives from:

the managers' assessment of the core dimensions.

the objective characteristics of the core dimensions.

the employee's attitude toward his or her previous job.

the employee's perceptions of the core dimensions.

3. How an employee feels about a job represents the _____ component of the employee's attitude toward the job.

affective

behavioral

temperamental

cognitive

4. When employees receive more rewards in exchange for their work than they really think they deserve, they tend to:

feel guilty for a long period of time.

attempt to improve their fringe benefits rather than wages.

experience temporary feelings of guilt and discomfort.

inform management and request that other employees' pay be increased a bit.

5. If a manager wished to apply some of the core job dimensions of the Job Characteristics model to his employees' work, the manager would arrange their work so that:

they worked at separate work stations with few opportunities to be distracted by other workers.

diverse tasks could not be designed into their jobs, thus minimizing stress resulting from potential job ambiguity and overload.

they did not have to worry about accountability, to assure that they would focus on the work itself.

their work was grouped into natural work units that included contacts with customers.