Difference between way customers and producers see quality

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Reference no: EM132212104

1. Which of the following does not describe a difference between the way customers and producers see quality?

A) A customer view of quality includes its durability and safety.

B) For a consumer, quality means uniformity of the product.

C) Consumers are concerned with the quality of the service.

D) For a producer, quality can be measured with a test.

2. MegaComputers Inc., has assigned a project manager for each of the five new-product teams. The managers, as well as the project team members, work on the projects on a full-time basis. The structure being used is ________ organization.

Functional

Projectized

Strong Matrix

Balanced matrix

Weak matrix

3. Which of the following is NOT true regarding organizing projects within a matrix arrangement?

Provides a dual focus between functional/technical expertise and project requirements that is missing in either the project team or the functional approach

It is a hybrid form of organization that combines characteristics of both dedicated project teams and functional organization

It is designed to optimally utilize resources by having individuals work on multiple projects as well as being capable of performing normal functional duties

There are usually two chains of command

Its flexibility supports a strong project focus that helps alleviate stress among project team members

4. Which structure would be most appropriate for developing a new, highly innovative product that has strict time constraints?

Balanced matrix

Dedicated project team

Weak matrix

Strong Matrix

Functional organization

5. Although it’s BMW’s only assembly plant in the United States, it represents a direct investment inside the United States by the German manufacturer, and it’s one of the most successful Greenfield ventures in the U.S. This is an example of: a. Franchise Agreement. b. Foreign Direct Investment. c. Strategic Alliance.

Reference no: EM132212104

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