Difference between assertive and aggressive service

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Reflect on the difference between assertive and aggressive service. What are differences? Is there a time when one should be used over the other? If so, explain please. Also, if an aggressive service tactic is used and it damages a relationship how might a company consider salvaging the relationship? What implications could it have not to save it? You may want to include things such as feedback, messages, rapport, communication, etc in your discussion.

Reference no: EM131027952

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