Developing quality products and customer service

Assignment Help Operation Management
Reference no: EM132183529

PLEASE READ THE BELOW ESSAY AND WRITE A SUBSTANTIVE 300 WORD REPLY Make Sure That You Are Adding New And Relevant Information With Each This Reply

Assigning a value to a business can be a very difficult process. There are strategies and approaches to take in order to get as close to an accurate number as possible, but it is never an exact science.

There are many different issues that can arise when conducting a valuation because many decisions are up to the specific financial analyst or appraiser. One issue in particular that can arise no matter how large or small the subject company, is assigning value to goodwill.

Goodwill is defined as "that intangible asset arising as a result of name, reputation, customer loyalty, location, products, and similar factors not separately identified (Hitchner, 2017)."

The very second word in the definition, "intangible", should automatically reveal that giving this value will not be an easy feat. Assigning value to any form of an intangible is already a difficult process because these are factors that cannot be purchased or sold directly, so they do not come with a given monetary amount.

Not only is goodwill an intangible, but it's an intangible that is based around customers' opinions and loyalty-even more variable. While it is difficult to value, it can oftentimes be the most essential item to value for a company's worth.

In fact, Hitchner (2017) writes "Goodwill may be the primary intangible asset found in professional practices, but the definition of goodwill differs based on the purpose of the valuation." It is the duty of the valuator to determine which definition of goodwill should be utilized in the given case, and then to accurately estimate the amount.

As mentioned, goodwill is an asset based on the company's image, reputation, or overall branding. A prevalent company that has experienced this issue of goodwill when dealing with its own valuation is Apple. According to InterBrand's list of "Best Global Brands" Apple is ranked first, with its brand alone being worth just shy of $19 billion.

In a Forbes interview, a Marketocracy Master named David Canaan revealed that because that dollar amount the brand is worth is not reported on any financial statements, the company of Apple overall is undervalued (Kam, 2015). The Apple brand is part of its goodwill. Many customers worldwide will be much more inclined to buy pieces of technology from Apple, just because of the name on the package.

However most companies, including Apple, have had to work for their esteemed reputation by developing quality products and customer service. This work and effort that goes into creating high goodwill should be factored into the overall value of the company, but it is not always, or it is but not as accurately as it could be.

Sometimes the best way to approach these cases where estimating a value is filled with issues and problems can be to consult other experts.

The Bible even directs us that "two are better than one, because they have a good return for their labor." When another person is available, receiving wisdom and advice can almost always help reach the best decision.

References

Best Brands. (n.d.).

Hitchner, J. (2017). Financial valuation: Applications and models (4th ed.). Hoboken, NJ: Wiley

Kam, K. (2015, March 02). Apple's $119 Billion Asset Hidden In Plain Sight.

The Holy Bible

Reference no: EM132183529

Questions Cloud

Examine appropriate ethical behavior : Analyze a breach of the ethical boundaries of a company selected by the student. Examine appropriate ethical behavior.
Multiple-selves theory as part of explanation : Describe in some detail what this means, and be sure to include the multiple-selves theory as part of your explanation. Provide some examples that exemplify
What is purpose of the swift and how does it assist trinidad : What is the role of the IMF - What is purpose of the swift and how does it assist Trinidad and Tobago
Significant part in business decisions : Considering how motivations and emotions can play a significant part in business decisions, outline the steps you would take as a business manager or owner
Developing quality products and customer service : There are strategies and approaches to take in order to get as close to an accurate number as possible, but it is never an exact science.
Review problem on morning program for the kids : The program is free. It's an after school and morning program for the kids and the famies of a community. Mission Statement: Our organization focuses.
Participating in the monitoring of implementation plan : What role can line management and senior management have in influencing or participating in the monitoring of an implementation plan?
Escalation of commitment : As a business manager or owner, once you or your team have made decisions, how would you make sure that future decisions are good ones and not an escalation
Peer assignment which is counter to your personal values : How would you assess a forum response or a peer assignment which is counter to your personal values? What feedback would you give in this situation?

Reviews

Write a Review

Operation Management Questions & Answers

  How do cross-cultural differences affect the use of power

What are some examples of individual and organizational sources of power and their consequences for followers and organizations?

  Virtue and ethics

Virtue and Ethics-What does a structured organization look like? How do the different structures compliment each other?

  What all mood disorders have in common

1. What all mood disorders have in common? How long must a person have depressive symptoms to be diagnosed with a depressive episode?

  Model of technical complexity-structure and performance

Describe Woodward’s model of technical complexity, structure, and performance.

  Key customer-driven marketing strategy decisions

This module focusses our attention on key customer-driven marketing strategy decisions—

  Write a page memorandum/paper on the topic of rulemaking

Using this Congressional Report for members of Congress and your textbook, write a 5-page memorandum/paper on the topic of rulemaking.

  Rare for the incident commander to recommend to the ceo

Why is it rare for the Incident Commander (IC) to recommend to the CEO, or designee (proper authority or person), an activation of the EOC?

  Develop an rfp for the items you decided to purchase

Conduct a make or buy analysis for each of the following, and then develop an RFP for the items you decided to purchase.

  What is a value network

What is a "value network" and why is this concept so important in analyzing the success or failure of innovations?

  Past organizations collaboration model

Evaluate your current or past organization's collaboration model using the collaboration models of Benefits of Collaboration or Four Ways to Collaborate. Which of the models does your organization already perform well?

  Bringing someone in for an interview

Why is it important to determine criteria and interview questions before bringing someone in for an interview?

  Identify a company you want to work for upon graduation

Company Report Requirements Identify a company you want to work for upon graduation.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd