Developing detailed organisational development plan

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Reference no: EM132690615

Describe on one topic beneficial to the development of organisational plan for bounce fitness related to the following case study.

During its expansion, Bounce Fitness left the Centres to function as independent units. In the interests of increasing customer satisfaction, Bounce Fitness has decided to standardise the way in which the Centres operate. Complaints received initiated this change.

They intend to use the same systems which will be developed and documented in Head Office, the same customer service techniques, and the same fitness class routines which will be changed monthly and again issued through Head Office.

The Board and Executive are very keen but expect resistance from the Personal Trainers who all believe that they create better routines than the Head Office could. The Centres, staff, and clients have not been informed yet.

You have been charged with the responsibility of developing a detailed organisational development plan for this initiative which clearly addresses what is to be developed and why and how development will occur.

Reference no: EM132690615

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