Reference no: EM133852883
Assignment:
Prepare interview questions for this position.
About the Role
The Business Banking Manager is responsible for managing a portfolio of up to 100 business banking customers by meeting their total personal and business banking needs (clients typically defined as having commercial credit needs up to USD$250,000). The portfolio primarily contains business banking customers whose business needs are increasingly complex and referral of customers to this level of manager is triggered by the business needs, not by the complexity of the personal needs.
The Manager is responsible for sales and service of the business banking offering to business banking customers and develops an intimate knowledge of all customers in the assigned client portfolio, coordinates all aspects of the client relationship, and provides a high quality of customer service and satisfaction. The incumbent is responsible for the credit quality of the assigned client portfolio, recommending and providing sound credit solution advice around the Bank's existing products and services, and reviewing credit requests to ensure compliance with the Bank's credit quality standards.
About Success
- Sources and originates new clients and fostering high quality business opportunities with existing clients through proactive ideas generation and selling. Negotiating and achieving customer retention and growth targets annually.
- Manages a portfolio of business banking customers using relationship sales management skills and techniques to meet both personal and business banking needs (integrated offer).
- Manages a business banking integrated loan portfolio up to USD $10 million in total value.
- Responsible for all aspects of portfolio management, revenue growth, and credit quality.
- Continually mining assigned portfolio, conducting thorough needs assessments and identifying business opportunities, potential client issues and risks.
About You
• 2-3 years' experience dealing with and servicing small business clients.
• Time spent in a sales capacity, preferably previous personal and business banking experience.
• First Degree in Banking & Finance would be an asset.
• Working knowledge of the small business banking industry and the needs of small business clients, current events, business affairs, trends in the marketplace, and the environment in which business is transacted locally.
• Developed knowledge of deposit, convenience, investment, credit products / services sufficient to sell and deliver the full range of personal products.
• Developed knowledge of the small business sector and its importance to the economy and the needs of various small business segments.
About Our Offer
We use the same innovation and vigour for our benefits and reward package. It is attractively structured and performance bonuses are offered. You will have a challenging, diverse experience with opportunities for professional growth. We value agility, collaboration, integrity, sense of ownership and accountability.
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