Develop new products and services for customers

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Reference no: EM132230891

1. Capital One found ________ in combination with business analytics to be a very low-cost way to design and develop new products and services for customers.

a. Socialization

b. Experimentation

c. Absorption

d. Globalization

e. Externalization

2. Big Coal Mining Company operates a coal mine in West Virginia that has been cited several times by OSHA for violating worker safety regulations. In particular, Big Coal has not properly maintained the support structures for the mine, leading to several small collapses. If Big Coal continues to improperly maintain the support structures and a large-scale collapse occurs, causing several employees to suffer severe injuries, will those employees be able to sue Big Coal in tort?

a. Yes, because Big Coal's refusal to maintain the support structures was negligent.

b. Yes, because Big Coal's refusal to maintain the support structures was reckless.

c. No, because they are limited to workers' compensation recoveries.

d. No, because they assumed the risk when they accepted jobs in the coal mining industry.

3. Ralph Klein runs a pest control company. Despite his best efforts, several of his workers have been injured while working – some have been bitten by animals and other were injured due to the dilapidated conditions of customers' properties. He provides his workers with a wide variety of protective equipment to keep them from being injured while trying to address customer's pest issues. He is careful to follow developments in his industry to ensure his workers have up-to-date equipment. If OSHA accuses Ralph's company of violating the General Duty Clause, which of the following is a potential defense that it can raise?

a. The hazards facing its employees are not recognized by the pest control industry.

b. The conditions of his employment do not present a hazard to its employees.

c. Because its employees are agreeing to work for a pest control company, they are assuming the risk that they may be injured by animals or by the conditions of customers' properties.

d. There is not a feasible means to eliminate the hazards facing Ralph's company's employees.

4. ChemPross, Inc. is a chemical processing company the helps its clients dispose of dangerous chemicals through a unique process that it developed and maintains as a trade secret. After this process was in use for several years, three former employees of ChemPross reported the company to OSHA because they claim that a chemical released during the processing of these chemicals caused severe damage to their lungs, the effects of which were just then becoming evident. For its part, ChemPross indicated that it was unaware that its chemical process released a hazardous chemical in quantities that would endanger its employees until the workers reported their injuries to OSHA. If OSHA accuses ChemPross of violating the General Duty Clause, which of the following is a potential defense that it can raise?

a. The hazards facing ChemPross's employees were not recognized by ChemPross or the chemical processing industry at the time the workers were injured.

b. ChemPross is not responsible for preventing injuries that take years to manifest.

c. Alleviating the danger posed by the released chemicals would reduce ChemPross's profitability.

d. The conditions of ChemPross's workplace did not present a hazard to its employees.

Reference no: EM132230891

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