Develop a strategy to serve a new client

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Reference no: EM133993280

Assignment:

Your team is working hard to develop a strategy to serve a new client. Which of the following actions is most important to ensuring an effective strategy is chosen? You are a member of a newly formed team that has been tasked with designing a new product. None of the team's members have worked together previously and thus confidence is low. Which of the following tactics would be most effective in promoting the team's confidence in its capability to function successfully? Determine the major tasks to be done & complete some of the less difficult ones first.

  • Jump right into a challenging task in order to figure out your team's capability.
  • Discuss the team's overall mission and goals.
  • Have each team member discuss his or her background.

Your team is working hard to develop a strategy to serve a new client. Which of the following actions is most important to ensuring an effective strategy is chosen?

  • Conduct a benchmarking survey of similar clients to determine best strategy.
  • Ask the team member with the most industry-related experience to lead the process.
  • Suggest that each proposed strategy be evaluated against a set of key objectives.
  • Invite the client into a meeting to shape the strategy.

You were recently hired by the Andrews CEO as a consultant to evaluate the performance of the Chief Financial Officer (CFO). As part of that process, you interview the CFO's direct reports (employees). Although they indicate that the CFO is technically competent, one individual told you stories about the CFO's verbal abuse with employees. Given this information, what would be the most effective next step in the process?

  • Focus on the CFO's work performance since his personal behavior is inappropriate in the workplace.
  • Collect more information about the extent to which this reported behavior is impacting others.
  • Inform the human resources department that there is a potential problem.

Tell the CEO about what you have uncovered and ask for her permission to speak about it with the CFO

You just hung up the phone after a 3-hour conference call with your colleagues in India. After the call, one of your co-workers stopped by to see you. She proceeded to give you some feedback about the call and finished by asking, "why were you so impatient with them? I know we didn't get through the agenda, but it was like you had somewhere else more important to be and they were clearly offended by your behavior." Which of the following actions BEST DESCRIBES how to improve your own cross-cultural communication with your colleagues in India?

  • Communicate more clearly in advance about the agenda format and time so you don't feel bad moving the discussion along.
  • Examine your expectations for conducting the meeting and determine how they might be different than your Indian colleagues.
  • Send an email to your colleagues in India apologizing for your insensitivity and tell them it will never happen again.
  • Tell your co-worker that she should probably run the meeting next time so that you can observe her style and its effectiveness with your Indian colleagues.

Reference no: EM133993280

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