Develop a service contract for an organization

Assignment Help Computer Engineering

Reference no: EM133482119

QUESTION 1

Study Chapter 2: ITSM: The Business Asset (Taylor, S. (2012). Service Intelligence - Improving your bottom line with the power of IT Service management. Prentice Hall.)

In Chapter 2 ITSM: The Business Asset, Taylor (2012) indicates that there are many ways to articulate an IT strategy, and outlines the key areas to check for in an IT strategy. The main areas to check for in an IT strategy are outlined in "What to look for in an IT strategy" by Taylor (2012:28).

Answer the following question:
Analyze the IT Strategy DRAFT in the article: UCM ICT Strategy Paper (Draft Document) (UCM, 2013) and DISCUSS at least five key areas that are articulated and at least five key areas that are NOT articulate that you would look for in an ICT strategy. [Minimum TWO PAGES]

(You will be awarded up to 10 additional marks if you provide arguments that support your deliberations from at least four relevant sources such as journal articles)

QUESTION 2

Read the article:

o Pintaric, N. (2008). ICT Strategy of Universities. In Central European Conference on Information and Intelligent Systems (p. 1). Faculty of Organization and Informatics Varazdin.
o In addition, study: Chapter 2 and APPENDIX A (IT Strategy Template) (Taylor 2012:149 -156)

"The ICT strategy provides the link between the University strategy and the work of ICT through the creation of a decision space within which the management of the operational environment, identification of the future landscape and the roadmap of projects to move from the current to future landscape can be defined and executed successfully." (University of Lincoln, 2023)

Study the ICT Strategy

Answer the following questions:

(a) COMPARE The two ICT strategies: DRAFT UCM ICT Strategy versus University of Lincoln

ICT Strategy (20 marks)

(b) Consider the information that you gathered as you progressed with this assignment and the knowledge that you have acquired, and develop a NEW VERSION of the UCM ICT Strategy.

This version should be the final version that you could present to the ICT UCM Committee as an improved version. (30 marks)

SECTION B

In Chapter 5 - The Negotiation, Taylor (2012:81-94) outlines the 'terms of service' negotiated once the sourcing model has been selected. The basic information an organization should include in a service contract is covered in the service contract template (Taylor, 2012:157-163).

Chapter 5: The Negotiation, and APPENDIX B Service Contract Template (Taylor, 2012)
Study the concepts outlined by Taylor and the elements of the Service contract in APPENDIX B.

Answer the following question:

Adapt the template in Appendix B to develop a service contract for an organization/institution that currently outsources its ICT services.

Reference no: EM133482119

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