Reference no: EM133882412

Assignment:

You are the acting charge nurse for an urgent care clinic on the overnight shift (7P-7A). On shift with you are three (3) registered nurses (RNs), one (1) certified nursing assistant (CNA), and one (1) emergency care physician (MD). The nurse manager has left the facility for the day.

You have had an influx of patients this evening. By 11 p.m., all 20 beds are filled and you have 13 patients awaiting triage. Of the 20 patients, three need to be transferred to the local emergency room for more extensive care. You have one ambulance immediately available; two others will arrive in 15-30 minutes depending on traffic conditions.

As you plan to transfer patients to the local emergency room for more extensive care, you collaborate with your team members to determine the priority of transfer. Nurse Maggie believes her patient, who is showing signs of diabetic ketoacidosis, should be transferred first. Nurse George believes his patient, who is showing signs of a COPD exacerbation, should be transferred first. Nurse Maggie and Nurse George get into an intense argument over who is correct. Nurse Maggie gathers the MD and CNA at the nurse's station to discuss the issue and how "wrong and ridiculous Nurse George is." The argument escalates quickly between the two nurses. An enraged Nurse Maggie slams the chart against the table and says that if you do not side with her she is leaving the urgent care clinic immediately.

Part 1: Script Writing

Develop a 7-line script using all five (5) effective communication strategies to resolve the conflict between you, Nurse Maggie, and Nurse George.

Refer to your assigned textbook readings in Chapter 8 for the five (5) effective communication strategies used in conflict resolution (avoiding, accommodating, competing, compromising/negotiating, and collaborating).