Determining goal of hotel room service

Reference no: EM1323104

Q1) Palace Hotel thinks its customers may be waiting too long for room service. Hotel operations manager knows that time for room service orders is normally distributed, and he sampled 10 room service orders during a 3-day period and timed each (in minutes), as follows:

23 23

15 12

26 16

19 18

30 25

Operations manager thinks that only 10% of room service orders must take longer than 25 minutes if hotel has good customer service. Does hotel room service fulfil this goal?

Reference no: EM1323104

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