Determine the quality–productivity ratio for an operator

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Reference no: EM132204608

A retail telephone catalogue company takes catalogue orders from customers and then sends the completed orders to the warehouses to be ?lled. An operator processes an average of 45 orders per day. The cost of processing an order is $1.15, and it costs $0.65 to correct an order that has been ?lled out incorrectly by the operator. An operator averages 7% bad orders per day, all of which are reworked prior to ?lling the customer order. Determine the quality–productivity ratio for an operator.

Reference no: EM132204608

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