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Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of 2.0 hours per call. Requests for copier repairs come in at a mean rate of 2.1 per eight-hour day (assume Poisson). a. Determine the average number of customers awaiting repairs. (Round your answer to 2 decimal places.) Number of customers b. Determine system utilization. (Round your answer to the nearest whole percent. Omit the "%" sign in your response.) System utilization % c. Determine the amount of time during an eight-hour day that the repairman is not out on a call. (Round your answer to 2 decimal places.) Amount of time hours d. Determine the probability of two or more customers in the system. (Do not round intermediate calculations. Round your answer to 4 decimal places.) Probability
You are the IT manager for the Andrews Company. A large shipment of new computers has just arrived. You notice that the inventory is short one computer. The invoice, however, clearly states that all the computers ordered were shipped. Rule out other ..
What does Schmidt argue regarding "Rule Based Approaches" to engineering ethics?
An instructor allows students to take an exam as many times as needed until the student obtains a passing grade. The following is a record of the number of students in a class of 20 who took the test and the number of tests taken in order to obtain a..
A major steel producer uses a matrix structure for research and development (R&D). Once the new product is developed, the product-organizational structure is used. Are there any advantages or disadvantages to this setup?
Sales are 100 this month and will grow by 10 per month for the next 4 months. Inventory is 50 today and will grow to 60 by the end of the 5th month. How much should you produce if you use a level production strategy.
Which of the following statements about the decision theory is true?
Discuss what organizational change is and why being able to manage it is important. Also, list and discuss some ways managers can help their employees deal with change.
Training increases revenue. The revenue could come from increased quality of the customer experience due to the impact of training. The numbers are percentages of customers in each satisfaction category six months before and six months after employee..
Assuming a target utilization rate of 70 percent, how many calls can the four CSRs handle during this half-hour period?
Think of a recent purchase that you have made in the last year that was induced by a specific marketing or sales promotion. Decide on the type of promotion strategy that was used and why it was successful..
Scheduling deals with which three conflicting objectives? Sales and Operations Planning is: Multiple critical paths can exist under the critical path method (CPM) because:
Kelle Carpet and Trim installs carpets in commercial offices. Peter Kelle has been very concerned with the amount of time it took to complete several recent jobs.
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