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Yes No • Include a communication plan if relevant 0 0 • Include a sponsorship roadmap if relevant 0 0 • Include coaching plan 0 0 • Include training plan 0 0 • Include resistance management plan 0 0 • Include reinforcement planning if relevant 0 0 • Include cost benefit analysis taking into consideration — Objectives — Facility / infrastructure required — Staffing required — Budgeting issues — Training requirements — Budgets / costs 0 0 • Complete task on time 0 0

Include supporting structure that discusses: • Team structure Identify who will be doing the change management work - Outline relationship between project team and change management team Identify over risk factors — Document specific risk factors • Sponsor Coalition — Describe leaders / managers who need to be on board for successful change - Identify leaders of the groups who will be impacted by the change - Detail support structure - Detail communication protocols Include strategic analysis that discusses: • Risk Assessment - Identify overall risk - Document specific risk factors - Detail contingency options - Mitigation strategies • Anticipated Resistance - Identify regions or divisions impacted differently than others - Identify multiple solutions to same problem

I feel I can Student Assessment Criteria demonstrate this Yes No • Formulate strategic objectives and strategies needed for the future Include situational awareness that discusses: • Change characteristics Detail the scope of the change - Identify how many people will be impacted - Detail who is being impacted - Identify if they are being impacted the same, or experiencing the change differently - Identify what is being changed (processes, systems, job roles, etc.) — Include a timeframe for the change • Organisational characteristics — Discuss perceived need for change — Identify how past changes have been managed — Identify shared vision of business — Identify amount of change going on right now • Impacted Group — Outline impacted groups — Show how they will be impacted — Allow for customization of plans in change management process

Task requirements: Are you able to: • Identify strategic change needs 0 0 • Confirm business or organisations vision and mission; 0 0 • Include relevant organisational values 0 0 • Identify and consider strengths and weaknesses of existing and potential competitors and allies n 0 • Analyse organisation's strengths, weaknesses, opportunities and threats through a detailed SWOT analysis 0 CI • Document relevant research and background for inclusion in the change management plan 0 CI

Student Assessment Criteria I feel I can demonstrate this Yes No Communication: Are you able to: • Communicate clearly with others • Ask for help when needed • Follow instructions • Identify the task requirements including document purpose and proposed audience • Clarify task requirements with supervisor (assessor) as required 0 0 Safety: Are you able to: • Work safely at all times 0 0 • Ensure your actions do not put the safety of yourself or others at risk 0 0

This checklist is similar to the one being used by your assessor during this assessment. This checklist should be reviewed by you to evaluate your readiness for assessment, and to confirm your understanding of the criteria by which this assessment task will be judged. Once you feel you have the required skills and knowledge to demonstrate each of the following assessment criteria, you are ready to be assessed. Please speak with your assessor if you feel you are not ready to be assessed before the assessment has commenced. You may refer to this checklist at any stage PRIOR to the commencement of your assessment. You may not refer to this checklist whilst you are being assessed.

Optimise a positive student experience practice. Ensure equitable access for customers to meaningful support services, IT and infrastructure regardless of location and mode of delivery. • Provide appropriate mechanisms for customer feedback and input on matters affecting them. • Foster a responsive and personalised service culture across the company.

Improve our performance as a learning organisation, committed to quality assurance. Refine and embed the annual operational unit planning process as the means of aligning strategic planning and budget. • Align staff performance planning, management, development and review with strategic and operational goals. • Successfully manage significant change, through appropriate strategies and communication. • Ensure major strategic projects achieve stated outcomes, are implemented to agreed timelines and undergo post implementation review. Share learning across the company, promoting excellence in practice.

Recognise and reward excellence in teaching, research and service. Expand BD Corp's rewards program to further recognise excellence in training, engagement and service. • Develop and implement a recognition process for excellence in training and customer service. • Showcase excellence within BD Corp. and promote the achievements of staff, students and corporate clients to the broader community.

Goal We will develop a high-performance culture in an environment which encourages collaboration and focuses on exceeding customer expectations Attract, develop and retain a workforce with the capacity to achieve our strategic goals. • Create and implement recruitment, development and retention strategies to meet the priorities identified through the annual workforce planning process. • Provide lifelong learning and professional development opportunities for academic and professional staff, irrespective of location. • Grow leadership capacity by providing access to and encouraging participation in targeted programs. • Develop a staff profile that reflects the diversity of the company's corporate clients

Your assessor will be looking for your ability to: • analyse and interpret information about the organisation's internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives • prioritise opportunities for changes with input from managers • develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines • develop strategies to communicate or educate the changes and embed them • obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change • review and evaluate the change management project plan and modify as needed to achieve objectives. Adjustment for distance-based learners • No variation of the task is required. • Documentation can be submitted electronically or posted in the mail.

Specifications You must: • meet with your assessor to clarify any confusion • submit the project report that you have developed • prepare report as instructed • submit your notes and any additional documents. If you utilise material from published authors make certain that you cite and reference appropriately. If you do not know how to reference discuss this with your assessor.