Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Content Assessment-Waiting Lines
Outcome: Students will analyze a waiting line system and determine key operating characteristics of the system.
A customer service center has customers call with questions about the use of a product. The mean arrival rate of customer calls is 20 per hour and follows a Poisson distribution. The mean service rate (how long it takes the call center employee to answer the customer’s question) is 30 customers per hour (most customer questions can be answered rather quickly) and follows an Exponential distribution.
a. What is the mean (average) time in hours that a customer spends in the system (waiting on hold, then having their question answered)?
b. What is the mean utilization percentage of the call center employee answering the phones (the server in this system)?
c. What is the mean number of customers that are on hold, waiting for their call to be answered?
d. If the company decides to hire a second person to answer calls (there are now two “servers” in this system), the waiting time should be faster. On average, how long will a customer now wait on hold for their question to be answered?
Change is everywhere, yet very few people seem to embrace the concept. We are, for the most part, creatures of habit and follow daily routines. When change occurs, our activities and thought patterns are disrupted.
Describe the differences and similarities between partial measure productivity, multifactor productivity, and total measure productivity and provide an example where each would be used by the operations manager.
Ethics in Internet Research, Read the journal article "The Ethics of Internet Research" (Williams, 2012) and this week's lecture. In your own words, provide a summary of the article and add your own thoughts on how the Internet can affect the res..
Write a formal case analysis (5-7 pages) of "The Virgin Group in 2012." Use Wertheim's structure for case analysis. Pay particular attention to the choices of corporate strategy when outlining the causes of any problems identified. Identify creative ..
Explain the principles of constitutional design. In your opinion, does the U.S. Constitution meet these principles? Explain why.
Is it necessary for all team members to have good problem solving skills? Why or why not? What would you do with an employee who was committed to action, but had poor analysis skills?
A project consists of activities A, B, C, D, E, F, and G. The precedence relationships and the estimated times to complete each activity are given below: Activity Preceding Activity Estimated Time.
Bruce arrived at work one day and him boss said to him, "You dress poorly; you're fired." Assuming that Bruce is an at-will employee, which of the following is true? Mark was accidentally injured by a fellow worker while working his shift. Under work..
If Congress imposes a regulation on business that is constitutional: Restrictions on advertising for professional services are: The Constitution specifies that political speech is due more protection than is commercial or business speech.
Using a 4.5% discount rate, calculate the Net Present Value, Payback, Profitability Index, and IRR for each of the investment projects below (note, the inflows are for each year). what are your recommendations for the above problem? Explain.
Manager T. C. Downs of Plum Engines, a producer of lawn mowers and leaf blowers, must develop an aggregate plan given the forecast for engine demand shown in the table. The department has a normal capacity of 130 engines per month. Compare the costs ..
Evaluate the efficiency and effectiveness of the process selected in in the enclosed paper using the data collected. Determine areas for improvement
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd