Detailed descriptions of customers and users of process

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Reference no: EM132296043

The purpose of visuals is to ________ during a presentation.

a. support and clarify what you have to say

b. provide decorative embellishments

c. distract and entertain the audience

d. replace your spoken message

e. add interest and allow the audience to refocus.

2. Detailed descriptions of the customers and users of a process are known as:

a. Models

b. Personas

c. Resources

d. Demographics

3. Which of the following are characteristic of procedures?

a. Procedures focus on satisfying customers

b. Procedures cause things or events to happen

c. Procedures are driven by achievement of a desired outcome

d. Procedures cause people to take actions and make decisions

4. Takt time is a TPS term for expressing the pace of ___________in a process.

a. Production

b. Supply delivery

c. Service delivery

d. Customer demand

e. None of the above

5. A method for organizing workplaces to reduce wasted time and motion for employees that also makes problems more readily apparent is known as:

a. 5S

b. Kaizen

c. Kanban

e. Visual management

6. Possible improvements to existing seat replacement procedures at Toyota’s Georgetown, Kentucky (TGK) plant include all of the following except:

a. Designate an area for seat defects.

b. Increase supervision of team members.

c. Provide back-up seats along the assembly line where seats are installed.

d. Establish computer linkages between Toyota and KFS at various points in the TGK plant.

7. Suppliers, inputs, process, outputs, and customers are used in process ecosystems to help process improvement professionals:

a. Identify needs and define each component in a process.

b. Assemble a group of leaders with enough power and influence to guide an undertaking.

c. Explore options for improving parts or relations between components in existing processes.

d. Determine which organizational processes have been recorded and which still need to be constructed.

Reference no: EM132296043

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