Desk agents knowing and using project management

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Reference no: EM134035273

Question

What are the benefits of help desk agents knowing and using project management?

Project management skills make the agent more marketable. Project management processes and tools can be used to run small scale projects at the help desk. So they are aware of the project management process and the tools if they are asked to sit on a project. Project management practices will help to prioritize calls when then come in.

Reference no: EM134035273

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