Design a survey to measure the service quality

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Reference no: EM131290907

Using Google Scholar, identify 10 or so references that are relevant to the topic of service quality.

Identify 4 or 5 that you think would be helpful to designing a survey to measure the service quality received at a restaurant. List the title of each of the studies, and explain why you think they are relevant to the study you are designing.

Reference no: EM131290907

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