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1. Discuss two issues (or challenges) in developing an HOQ "based on your experience" through the Assignment.
2. Describe why service visualization is important (or useful) in service operations management based on your experience through the Assignments 3 and 5.
3. Describe what "quality" is and what "quality management" is in your own words based on the course.
4. How would you measure the quality of a mobile application service? Answer this question based on the course material.
5. Describe what SPC is based on your experience through the Assignment 5.
6. Describe the sampling distribution and its importance in SPC.
7. What is the difference between the use of control charts and the use of process capability indices? Describe at least two differences.
8. Discuss the difference between ME and MSE for forecasting accuracy measurement.
9. Decribe the two important performance measures L and W in Queueing Theory. What kinds of information do we need to know to calculate L and W?
Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?
In managing process flows, one considers the average flow rates and the average flow times, as well as the variability in the flow times and flow rates. Discuss the importance of managing variability in relation to managing the average?
Let's discuss ways that we can actually identify labor demand and supply within the company. Where do we find the necessary information in order to really understand the gap between demand and supply? What steps should we take after defining the gap?..
Please search the internet for project selection methods (financial or non-financial) or software applications. Summarize your findings and explain some of the benefits and/or shortcomings of the particular method. I have selected Operations Manageme..
Write the Network Security Policy section of the Information Security Policy of the bank. Include the following: Network access, Network security control devices. Compile all sections of Information Security Policy. Write the conclusion to the Inform..
How the compensation system influences employees motivation, productivity and satisfaction. How important is the compensation system in an employees productivity?
Explain how a person can become a responsive listener. How can managers ensure that employees have good interpersonal skills?
You hear from your boss that she is going to fire David who excited about a new house that he and his wife really liked and are going to buy. Tell David that he's going to be fired, so that he doesn't buy the house and face a huge financial burden. I..
Your firm has used bottom-up planning for years, but the subsidiaries’ plans differ with respect to approaches to goals and assumptions—even the time frames are different. How can you, the CEO, get them to agree on these points and still get their in..
What are the key technologies needed for the success of your business opportunity and how will you manage these technologies? What would you do differently now during the design and development work early in the process?
What is the single period model, and under what circumstances is it appropriate?
Create an argument against using a simulation. You can create a general argument or describe a real or fictional example that would not work well with a simulation. With either approach, be specific in your reasons why a simulation is not the best ap..
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