Reference no: EM133547398

Case Study: In one of your information-gathering lunches with your Information Technology Department, you encounter an issue you have seen while working with other organizations: communication.

One of the employees complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company's team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings but does not like texts from his manager over the weekend. Also, an individual from customer service appreciates video conferencing with her team but does not relish the 9:00 p.m. meeting times to accommodate employees based internationally.

Questions: Consider the digital communication platforms and tools the company uses.

• Discuss what strategies and tools you believe are most effective for formal communication between senior management and employees.
• Identify the tools you believe are best for team interaction.
• Describe the strategy you would suggest for communication between departments and across geographical sites. Explain your reasoning in terms of communication effectiveness, speed, and employee engagement.