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Describe the problem in terms of the communication process

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1.After listening to a recent sales presentation, Mary Smith signed up for membership at the local health club. On arriving at the facility, she learned there was an additional fee for racquetball court rentals. I don't remember that in the sales talk; I thought they said all facilities were included with the membership fee, complained Mary. Describe the problem in terms of the communication process.

Reference no: EM13888452

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Describe the problem in terms of the communication process : 1.After listening to a recent sales presentation, Mary Smith signed up for membership at the local health club.
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