Describe the four dimensions of quality

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1. Define quality for the following products: a university, an exercise facility, spaghetti sauce, and toothpaste. Compare your definitions with those of others in your class.

2. Describe the TQM philosophy and identify its major characteristics.

3. Explain how TQM is different from the traditional notions of quality. Also, explain the differences between traditional organizations and those that have implemented TQM.

4. Find three local companies that you believe exhibit high quality. Next, find three national or international companies that are recognized for their quality achievements.

5. Describe the four dimensions of quality. Which do you think is most important?

Reference no: EM132285804

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