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Identify and describe a service encounter you experienced where technology helps deliver the service in total or in part, including what hard and soft technology most likely is involved on supplier side and/or on the customer side?
For the above encounter, what customer satisfaction attributes were improved (speed, selection, accuracy, etc.) compared to the old method?
Considering the eight dimensions of wellness, list three factors that you think could help people improve their level of wellness within each dimension, and then list three challenges that you think people could face with regard to each dimension.
Let x1 be the number of units to make and x2 be the number of units to buy. If it costs $1.5 to make a unit and $4 to buy a unit and 4,000 units are needed, what is the objective function?
Provide a definition of a stakeholder. Give some examples of stakeholders generically or use the organization for whom you work (or within which you study. Pretend you're a manager). Place these stakeholders into at least two categories that a manage..
Digital compression technology made it possible for MTV program across a global network. What other technological innovations have helped companies to think globally and act locally? Couldn't see answer requesting again
Resolve Problem with α = .1 and β = .8. Using MSE, determine which smoothing constants provide a better forecast. Use trend-adjusted exponential smoothing to forecast the firm's August income. Assume that the initial forecast average for February is..
A large bakery buys flour in 40-pound bags. The bakery uses an average of 8,960 bags a year. Preparing an order and receiving a shipment of flour involves a cost of $20 per order. Annual carrying costs are $85 per bag. What is the average number of b..
What is the average defection rate for grocery store shoppers in a local area of a large city if they spend $50 per visit, shop 52 weeks per year, the grocery store has a 16% gross margin, and the value of a loyal customer is estimated at $2,000 per ..
The Friendly Sausage Factory (FSF) can produce hot dogs at a rate of 5,000 per day. FSF supplies hot dogs to local restaurants at a steady rate of 240 per day. The cost to prepare the equipment for producing hot dogs is $66. Annual holding costs are ..
Why are teams instrumental to TQM, or are they? What kinds of teams exist in a TQM operation?
A small property insurance company concentrated its underwriting efforts in one city in Oklahoma. When tornadoes damaged a large number of structures in the city, the insurer did not have adequate reserves to pay all of the losses and became insolven..
Does workers comp (note – it is “Worker’s comp”, not “Workman’s comp”, this was changed a while ago to cover all of us) help or hurt employees and employers? Describe ways workers comp is good for either employees or employers.
What are some advantages and disadvantages of top-down versus bottom-up investing styles?
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