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How do customer relationship management systems help firms achieve customer intimacy?
Define customer relationship management and explain why customer relationships are so important today.
Describe how partner relationship (PRM) and employee management (ERM) are related to customer relationship management (CRM)
Describe the tool and capabilities of customer relationship management software for sales, marketing, and customer service.
Distinguish between operational and analytical CRM.
For each of these four location decisions, rank what you think are the main factors which influenced the location decision and what do you think the companies described in each of these four location decisions were trying to improve and why?
A special feature that service blueprints often use to distinguish steps that are seen by the customer from those that are not seen by the customer is:
Describe the main characteristics of Product-Focused and Process-Focused production as well as their advantages and disadvantages.
If the organization comprises both a backup light bulb also a backup battery with each flashlight, illustrate what is the probability which the flashlight will perform reliably for one hour.
A company produces two products that are processed on two assembly lines. Assembly line 1 has 100 available hours, and assembly line 2 has 42 available hours. Product 1 requires 10 hours of processing time on line 1 and product 2 requires 14 hours of..
Identify the roles generally held by top-level (strategic planning), middle-level (tactical planning), and frontline-level (operational planning) managers, and the roles held by managers that may have broad responsibilities in more than one level ..
Discuss the nature of the costs that affect inventory size. How the following issues can contribute to the cost of carrying inventory: stolen stock, inventory accuracy, inventory classification, inventory cycle counting, obsolescence.
Determine the optimal number of doughnuts, in dozens, to stock if labor, materials, and overhead are estimated to be $3.20 per dozen, doughnuts are sold for $4.80 per dozen, and leftover doughnuts.
How would you define power in your own words? How does power differ from authority? From influence?
This is a long-term, strategic decision; illustrate what factors might change in next 10 to 20 years. Elucidate how will this influence decision.
for an organization the following project schedule is given. assume that all times are in days.taskpredecessornormal
Medical school enrollments are 21% higher in 2012 than in in 2002; and it is expected to be 30% higher in 2017. will this produce enough primary care doctors to meet the challenge of the potential new enrollees in a government mandated insurance plan..
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