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Describe how implementation would work using

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Question: This solution offers the same quality customer service to customers expect shopping in-store, but online! It also caters to Home Depot's future tech-savvy customer group who will be mostly online shoppers, and it gives current in-store shoppers an opportunity to switch to online shopping with the help on online live help. It provides Home Depot with a competitive edge and gives more opportunity to collaborators to sell their products/services to online shoppers

Online sales make up only 13.7% (Statisica) of the total $3.37 billion total quarterly sales of Home Depot (Home Depot).
By offering enhanced customer service online, this can result in an increase of online sales by 10% (Talkative) which translates into an increase of sales by $798.49 million.

Return rates for online purchase are around 20-30% (Rich Panel), therefore providing online personalized customer service can decrease return costs by about $842.5 million

Describe how implementation would work using data & visuals (ROI, break-even, revenue projection, etc." What needs to be done? Expected returns?

Reference no: EM133527194

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