Reference no: EM132335367

Question

1. Describe how an organization should manage a customer complaint or difficult. What role does consultation play in implementing strategies relating to the complaint handling process
2. Why is it necessary to collect and utilize verifiable data when developing strategies for future direction
3. What happens to customer service when the extraordinary comes to be accepted as ordinary by the customer and how might this impact on the future service strategies you design and implement
4. Why is it necessary to collect data relating to customer satisfaction and to compare change in customer satisfactions
5. You have been asked by senior management to report on changing customer needs and to compare changes in customer satisfaction. Explain how you would go about doing this,how you would access the necessary data and the reporting procedures you should follow