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Share something about yourself with your classmates as a means of introduction to this course. Operations management is the science and art of ensuring that goods and services are created and delivered successfully to customers. Write and post a short message below, including the following:
Choose one of the following scenarios and post your response to the discussion forum below:
1- Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped?
2- Describe a customer experience you have personally encountered where the good or service or both were satisfactory (for example, the product/service far exceeded your expectations, customer service was exceptional, and so on). What did the organization do to provide such a satisfactory experience and how does operations management help achieve that level of customer satisfaction?
What would a entrepreneur need to know from a business law perspective before he begins a new business in which he enters contracts to: Contract with a firm in China to convert the fabric into children's shirts based up your client's design.
From the e-Activity, describe one (1) situation in your life from the past several years that required adjustment according to the Ecological theory. Discuss one to two (1-2) examples from your situation that apply to each of Bronfenbrenner’s five (5..
Illustrate what alternative kinds of promotions are most likely to build brand equity further. Explain how can product/service extensions do same. Illustrate what are pros also cons of each.
What does it mean when we say that policy change requires a "window of opportunity" in order to be successful? Can you find an example of something in the news which may create a "window of opportunity" for a policy change to occur? Please explain ex..
Is Volvo's approach to evaluating the effectiveness of its virtual teams one that could serve as a useful model for other organizations to follow in evaluating their own virtual teams.
Businesses are advised to price products according to the value the products provide the customer. but rarely do business customers come right out and tell a selling firm
you are very enthusiastic about the oppoertunity to be a leading captain of industry and the associated power, prestige, and income.( you expect your salary, bouns, and stock option to double next year)
Reiser Sports Products wants to determine the number of All-Pro and College footballs to produce in order to maximize profit over the next four-week planning horizon. Constraints affecting the production quantities are the production capacities in th..
Describe up to three psychological biases and emotional traps that you have seen the need to guard against, and describe effective ways you and others have overcome them.
SBA loan apply for a commercial loan, structured in compliance with the SBA requirements? Also, do the SBA just a guarantee between financial institutions? Who is one of the largest SBA lenders for 7(a) loan programs?
As operations manager. you are concerned about being able to meet sales requirements in the coming months. You have just been given the following production report:
Shannon’s physician gives her some pain medication and tells her not to drive after taking it because the medication induces drowsiness. In spite of the doctor’s warning, Shannon decides to drive to the store while on the medication. Owing to her lac..
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