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1. Have you ever left a job interview thinking that you did not make a very good impression? In hindsight, can you analyze why you had that feeling and describe it? Might you have committed one of the job interview mistakes noted in the Best Practices feature?
2. Of all the elements that constitute body language, which three would you describe as the most important when serving customers? Explain.
3. If one customer expressed confidence and another expressed nervousness, what types of body language signals would you look for in each instance? How good are you at interpreting body language during customer service exchanges? Discuss.
4. In your opinion, what societal factors make it difficult for organizations to establish a proper dress code in today’s workplace?
5. When shopping in a retail store or online,how important is it to you for service professionals in person or through virtual chats to practice good business etiquette and manners? Explain.
You have been hired as the manager of a community health center. This health center provides medical care to children. One of your first tasks is to develop a static annual budget for the health center. You are comfortable with making assumptions bec..
If managers frequently use experience and intuition to make complex, nonprogrammed decisions, how do they apply evidence-based management, which seems to suggest that managers should rely on facts and data?
How many times in the news have you seen a company's "export" of labor services to a foreign country because labor is less expensive,
Discuss the impact of the rise of emerging-market countries on the strategic planning of firms around the world.
Discuss the ethics of requiring American employees to work in overseas subsidiaries as a condition of staying on the promotion track.
What is your opinion of the manner in which Anna Hkansson prepared for her business trip? Could she have done a better job here? If so how? What can Hkansson do to minimize the creation of stereotypes about the people she will meet at Gulf One? Based..
Students should be working on completing their Test Development Proposal, which is the, discussed the purpose for developing an assessment to measure the construct, developed a research question(s), conducted a literature review and critique on cu..
Are the potential protections afforded by greater government scrutiny worth the reduction in individual freedom?
Prepare the modified decision tree. What are the payoffs, and which branch has the greatest EMV? - identify the issues likely to confront the operations manager and his or her possible actions.
Quality control and quality assurance are often used interchangeably. Explain the similarities/differences.
When you think about the thousands of interactions you’ve had over your lifetime, which nonverbal elements have you found the most persuasive on/to you?
Why is capacity planning one of the most critical decisions a manager has to make?
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