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Share something about yourself with your classmates as a means of introduction to this course. Operations management is the science and art of ensuring that goods and services are created and delivered successfully to customers. Write and post a short message below, including the following:
Choose one of the following scenarios and post your response to the discussion forum below:
1- Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, and so on). How might the organization have handled it better and how could operations management have helped?
2- Describe a customer experience you have personally encountered where the good or service or both were satisfactory (for example, the product/service far exceeded your expectations, customer service was exceptional, and so on). What did the organization do to provide such a satisfactory experience and how does operations management help achieve that level of customer satisfaction?
Describe how a global program is structured. How does a Freedom of Services policy provide economies of scale?
What are some of the pros and cons of permitting interest groups to participate in rulemaking? Use scholarly and professional literature to support your opinion. Use references.
define what a theory is. Describe how you can know if a theory is valid. Offer one example of how a personal belief may differ from a theory.
What are the essential elements of a contract? List and discuss them. Explain three limitations on monetary damages.
Find a company in Germany that you think exemplifies success. Write a 2–3-paragraph journal entry describing what you think makes them so successful. At the end of your journal entry for the week, be sure to properly cite the article(s) you found.
How can supranational organizations like the WTO, governments, NGOs (non-governmental organizations) and businesses work together to create sustainable international trade? Provide at least two strategies or methods in your reply.
What would be the advantages or disadvantages of Honda and Toyota using the same engine standard?
Draw out the Benetton supply chain and identify the major operationsobjectives ofBenetton's retail operations.
What are some various plans for maintaining customer loyalty when a business has a new owner?
What five methods have traditionally been used to departmentalize work and workers? Give one advantage and one disadvantage of each.
Discuss the implications of the Affordable Care Act on healthcare access, costs and quality.
Draw a high-level map of the Listerine supply chain. Use boxes for each node of the supply chain. Identify opportunities for improvement in the supply chain.
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