Delivering service excellence to customers

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Reference no: EM132111745

1. List and describe an organization's various stakeholders (3 principal types and the stakeholders under each type), their different interests and expectations, and their importance to an organization.

2. How important is the role of senior management in delivering service excellence to customers?

3. Define and describe at least three factors that shaped modern American unionism.

Reference no: EM132111745

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