Definition of excellent service at the time of check

Assignment Help Operation Management

Reference no: EM132271171

1. Offer your description or definition of excellent service at the time of check-in for:

1. at a motel on a highway?

2. at a full service Ritz Carlton hotel?

2. Consider the following statement that is repeated from the chapter" The majority of all problems in a lodging property are caused by the manager - not by the employees" Do you aggre or disagree? If you currently hold a position in the hospitality industry, what would your manager think about that statement?

3. Assume you are a hotel manager who is very concerned about providing quality guess services. List three critical topics you would discuss in a guest service training session presented to all new employees at the time of their orientation.

Reference no: EM132271171

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