Defines quality as conformance to requirements

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Reference no: EM133969921

Question

Crosby defines quality as "conformance to requirements" and Juran defines quality as "fitness for use." Which of the following statements is correct?

Juran means that a product does not have to conform to requirements These are good examples of beauty lying in the eye of the beholder If a product conforms to requirements it will always be fit for use Fitness for use is almost always a tougher standard than conformance to requirements.

Reference no: EM133969921

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