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Question: 1. What are the pros and cons of having a service guarantee?
2. How can we use the service delivery system matrix to improve service operations?
3. What does it mean for a service firm to outsource some of its services?
4. What key factors are most firms seeking when they offshore services?
In the United Copiers service center model, we assumed that the potential locations of service centers are same as existing customer locations.
In a job shop, effective capacity is only 45 percent of design capacity, and actual output is 63 percent of effective output. What design capacity would be needed to achieve an actual output of 12 jobs per week? What is its effective capacity?
You are the CEO of your own toy company. Your business is expanding and you realize that it is time to hire a supply chain manager. What quantitative and qualitative traits would you look for in hiring for this important position? Write the job descr..
The Carbondale Hospital is considering the purchase of a new ambulance. The decision will rest partly on the anticipated mileage to be driven next year. The miles driven during the past 5 years are as follows; Which forecast is more accurate using th..
Which of the Common Supply Chain Designs do you think are present in Mexico?
Identify potential quality concerns in the traditional areas of machinery, employees, measurements, and materials. Organize these quality concerns using a cause-and-effect diagram.
How the scope of practice for radiologic technologists varies for each state (e.g. administration, certification, regulation, etc).
What effect does the choice of a model have on managerial authority and control? Would there be a greater or fewer numbers of managers in one model versus the other? Greater or lesser span of control? How does this relate to the principle of minimum..
Darren’s prospective employer hired a third-party to conduct pre-employment background check on him. Darren did not know about the background check until after it was completed. Darren believes this was not lawful. Is Darren correct? Why or why not?
Which of the following statements are FALSE for the following airports in 2004 according to the Airports Council International (ACI):
What is the difference between production management, operations management, and supply chain management? What are some examples?
We will discuss project trade-offs. That is, in every project, project managers carefully track time (schedule), money (budget), scope, and quality.
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