Define performance standard

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Reference no: EM133292687

Assignment:

1. Outline the importance of a business manager having a "Customer Service Policy" that indicates how customer needs including people with special needs are identified and addressed by the business.

2. What are the main indicators that a client may use to determine if a business is identifying and addressing their needs?

3. Suppose you are working on a front-desk greeting and welcoming customers:

Mention any five (5) actions you can take to engage with a new customer to achieve the quality, time and cost requirements?

4. List five (5) different types of records and reports that would be maintained by management.

5. Why must an organisation deliver products and services to customer specifications within organisation's business plan.

6. In your words, explain what is meant by the term 'Vision statement' when used in a customer service plan or business plan? What should the vision statement discuss?

7. explain what is meant by the term 'Mission' when used in a customer service plan or business plan?

8. What are KPIs and KRAs?

How are these be used to monitor team performance to consistently meet the organisation's quality and delivery standards.

9. Define "performance standard" and how these are used in monitoring team performance to consistently meet the organisation's quality and delivery standards?

10. explain the difference between 'leadership' and 'supervision'. How can 'leadership' and 'supervision' help colleagues overcome difficulties in meeting customer service standards?

11. Explain what do you mean by 'Segmenting Customers'? Why and how a business should segment its customers?

12. What must a manager consider before developing and using strategies to monitor progress in achieving product and/or service targets and standards? List any five (5) items.

13. List the strategies a manager may include in a "Quality plan" to monitor progress in achieving product and/or service targets and standards.

14. List seven (7) strategies a business may use to obtain customer feedback to improve the provision of products and services?

Reference no: EM133292687

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