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Define customer service

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Reference no: EM133946067

Questions:

1. Define customer service. What are three activities associate with this phase of personal selling?

2. Describe three current developments in customer service.

3. List five possible services that can add value through follow-through.

4. Explain how offering credit can become part of servicing the sale.

5. What is difference in suggestion selling, cross-selling, and upselling? How can each add value?

6. Describe the steps for partnering with an unhappy customer.

7. Describe the four dimensions of opportunity management.

8. Describe the four goal setting principles.

9. Identify four techniques salespeople could use to make better use of valuable selling time.

10. What are the two major steps of territory management?

11. What is a sales call plan? How is it used?

12. Describe the most common records kept by salespeople.

13. Define stress. What are some indicators of stress?

14. Identify four ways to reduce stress.

Reference no: EM133946067

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