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1. Define and provide examples of touch points. Select an organization that you purchase products or services from and identify the organization's touch points. Are they effective? Can they be improved? If so, how?
2. Why should organizations enhance their data with secondary information?
Find the two most common categories for complaints. Determine the percentage of total complaints represented by those two categories.
Currently customers come in at the rate of 4 per hour and are processed at a similar rate. On average 8 cars are waiting to be processed, 4 needing routine repairs and 4 needing major repairs. People are served on a first come first serve basis. (..
Privacy laws are in a near constant state of flux. Conduct research to identify the current state of privacy law.
In the basic EPQ model, if the cost of holding a unit of inventory for a year increase by 50%, and all other values remain constant, will the EPQ value increase or decrease and by what percentage?
Blueprinting the Service-Profit chain
You are a contractor that normally builds single family homes.
If the cost of paint skyrockets after a painter contracts to paint a house, should the painter be able to pass on the increased cost to the customer? If a painter dies after making a contract to paint a house, should the painter’s family be required ..
A 25 year old U.S homegrown terrorist wants to engage in a terrorist attack to average the death of Osama bin laden. He has no ties with alqaeda or any other Islamic terrorist group; Adam recently applied for and received a passport. When he arrived ..
Also there are 30 units of B and 20 units of D now on hand. lead times for all items are a function of quality
Jim is a CFO of a mid-sized construction company. One of his key tasks is to ensure that the company has sufficient cash to pay its daily and hourly workers who are hired whenever need arises. The company operates all 365 days a year and Jim estimate..
What strategies could you use to overcome any communication barriers when working in virtual teams?
Material delays have routinely limited production of household sinks to 400 units per day. If the plant efficiency is 80%, what is the effective capacity? Compute the expected production for next quarter for each department
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