Data collection methods include

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Reference no: EM132229563

1. Data collection methods include:

a. Counting the number of dirty coffee cups left in the sink

b. Sales revenue and number of customers served

c. Telephone surveys, staff role playing, and using agency data

d. Using trained observers, Google, and employee gut feelings

2. If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed?

a. Customer perspective

b. Learning and growth perspective

c. Financial perspective

d. Internal business perspective

3. Which of the following statements is NOT? true?

A. Reverse logistics involves the processes of sending returned products back up the supply chain for? resale, repair,? reuse, remanufacture,? recycling, or disposal.

B. A? closed-loop supply chain is a designed to optimize only reverse flows.

C. ?"Closed-loop supply? chain" is sometimes used as a synonym for? "reverse logistics."

D. A? closed-loop supply chain prepares for returns prior to product introduction.

Reference no: EM132229563

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