Customers and leveraging the power of social media

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Select an organization that you believe to be particularly good at interacting with its customers and leveraging the power of social media. You could make this selection based upon your own experiences or do some web research to identify an exemplar. Specifically describe their customer interaction strategies. Ideally, if you are a customer of this organization, include some of your own personal perspectives on the ways in which the firm's social media strategies and customer relationship management have created value for you. (750 words).

Reference no: EM132293292

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