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Q1: Identify and explain the stages that should be followed when dealing with/ managing a customer complaint. (180-200 words)
Q2: Being able to provide good customer service is not an innate skill. It requires that employees receive appropriate training and learn to understand their role/s with regard to customer service. This applies to those employees who are in direct contact with customers and those who have no direct contact with customers. Employees who have good customer service skills will generally encounter fewer complaints. Describe the ways in which employees can learn the skills needed to provide good customer service. (180-200 words)
Q3: What are the questions that all customers ask themselves (consciously or subconsciously) before they commit to a purchase and how is the presented product/ service bundle likely to affect a customer's purchasing decision? (180-200 words)
Q4: In any organisation there are both internal and external customers. These are all part of the customer-supplier chain. For the customer/ end-user to receive quality products/ services it is necessary that all aspects of the customer-supply chain meet specific quality objectives. Who actually sets these quality standards and how are they set? (180-200 words)
Michael's Mechanical sells 6,000 jettison machines annually. Each machine costs Michael's $2,000 to purchase, inventory carrying costs are 30 percent of the purchase price, and the cost of placing an order with its supplier is $120.
Name two insurance practices that have cause finacial loss to the US
When the market interest rate rises for a particular quality of bond, the price of the bond falls, which gives investors a new:
An investment will pay you $50,000 in 11 years. If the appropriate discount rate is 7.7 percent compounded daily, what is the present value?
The market value today of the current machine is $50,000. Your? company's tax rate is 40%?, and the opportunity cost of capital.
Evaluate the following statement: Managers should not focus on the current stock value because doing so will lead to an overemphasis on short-term profits at the expense of long-term profits.
1. explain the rational for each of the four variables that make up a firms credit policy. how likely and how quickly
ABC just paid a dividend of D0 = $2.5. Analysts expect the company's dividend to grow by 33% this year, by 24% in Year 2, and at a constant rate of 6% in Year 3 and thereafter. The required return on this stock is 16%. What is the best estimate of..
Your annual salary is $100,000. Every year for the next 30 years you plan to save 10 percent of your salary and invest-How much will you have in your account at the end of 30 years if your salary grows at 4 percent per year?
A bond indenture is: a) a contract between the corporation issuing the bonds and the bond trustee, who is acting in behalf of the bondholders.
What is your personal discount rate or rate of preferences? That is, how much would you pay for a promise of $1,000 to be received one year from now? Would you discount it by 10%, 5%, etc?
global enterprises has just signed a 3 million contract. the contract calls for a payment of .5 million today .9
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