Customer service you feel technically well prepared

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Suppose you have been hired as the new supervisor of a customer service team for a cell phone company. With four years of customer service you feel technically well prepared. However, it is your first formal appointment as a manager. The team has12 members of diverse demographic and cultural backgrounds and varying work experience. The workload is intense, and there is a lot of performance pressure. To be considered effective as a manager. What goals will you set for yourself in the new job? What skills wi ll be important to you, and why, as you seek success as the customer service supervisor?

Reference no: EM131418508

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