Customer service software platform

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Reference no: EM133863315

Question

A large utility company is using a hybrid approach to update their customer service software platform. The project has entered the testing phase, and the project team has identified several defects in the system. An expert joins the project to troubleshoot the defects. An investigation finds that incomplete requirements gathering and poor communication between project team members and stakeholders have caused the defects. What should this project team record as lessons learned from this situation?

Reference no: EM133863315

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