Customer service representatives

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Reference no: EM133959706

Question

A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 90 percent, how many calls can these three CSRs handle during this half-hour period?

Reference no: EM133959706

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