Reference no: EM133391210

Expand your consideration beyond your selected customer.

1. Be aware that people listen, process, and react to messages in a variety of ways depending on their behavior, cultural background, personality profile, and relationship with the speaker. In your paper address the following:

2. Describe your own cultural group (traditions, clothing, language, religion, race, sexual preference, etc.).

3. Describe a group that is different from your own (avoid simple stereotypes, and do some external research).

4. What challenges do you face (and how do you resolve them) communicating with this different cultural group during your customer service interactions?

5. Suppose you work with a person who, after serving certain diverse customers, makes derogatory comments about the group of customers. Based on your expanded knowledge, what guidance would you give your co-worker or how would you handle the situation?

6. What is an example where you have been an empathetic listener to someone of a different culture than your own? How did that person respond to you?