Customer service contract in support of new application

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Reference no: EM132202527

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

A Microsoft® Word business template of your choice

A description of the client's needs including

Hours of operation

Number of calls that will need to be taken

Reporting needs

Proposed solution to client's needs

Pricing

Time of support operation

Advantages of using your service

What support avenues you will provide (live chat, phone, web)

Research through citations and references using the Word reference tool to insert them into the paper

An inserted image supporting your recommendation

A built-in style appropriate for a business document

A bulleted or numbered list

A proofing review using Spelling & Grammar check.

Reference no: EM132202527

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