Customer relationship management cycle

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Reference no: EM132111730

1. Describe in detail the 4 components of the Customer Relationship Management (CRM) cycle

2. Explain in detail the differences of using Horizontal and Vertical structures in organizing a company's sales force

3. Explain in detail the 4 Career Stages which salespeople encounter throughout their careers.

4. What competitive threats does Sony face? From which companies and geographic regions? How does Sony stack up against these competitors?

Reference no: EM132111730

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