Customer relationship management applications

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Reference no: EM131635925

1. Customer relationship management applications that track social networking data are related to the? ________ aspect of customer relationships.

A. sales

B. business intelligence

C. service

D. marketing

E. processing

2. Customer relationship management applications that track campaign data are related to the? ________ aspect of customer relationships.

A. service

B. business intelligence

C. marketing

D. sales

E. processing

3. Customer relationship management applications that track Web sales and retail store sales are related to the? ________ aspect of customer relationships.

A. service

B. sales

C. marketing

D. business intelligence

E. processing

Reference no: EM131635925

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