Customer loyalty is best defined as composite

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Reference no: EM132196861

1. Customer loyalty is best defined as a composite of three important characteristics which include all of the following EXCEPT:

a) Investment in an ongoing relationship

b) Customer Behaviors

c) Overall Satisfaction

d) All of the above

2. Key product questions with short answers, such as: "What is your pricing policy?", to you offer coupons?", and "Will you price match?" are examples of:

a) Self Service

b) FAQs

c) Web Chat

d) Blogs

3. liens, patients, passengers, patrons, members, associates, insureds, users, buyers, subscribers, readers, viewers, purchasers, end users, guests, or cases are also known as

a) Internal Customers

b) Loyal Customers

c) Potential Customers

d) External Customers

4. Our individual listening capacity, the presence of noise and the use or misuse of gatekeeps are factors of:

a) Internal Elements Affecting Listening

b) Interactional Elements Affecting Listening

c) Environmental Elements Affecting Listening

d) None of the Above

Reference no: EM132196861

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