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Customer Lifetime Value, the Value Chain and Mass Customization
1. Not all customers have the same value to the organization. What does this mean in terms of managing CRM. How is this related to the concept of Customer Lifetime Value?
2. Discuss customer anticipation or expectation and customer satisfaction. What does this imply in managing customer relationships?
3. What do we mean by the value chain? Why is this an important concept in CRM?
4. Define mass customization. How does this concept relate to customer satisfaction and customer retention?
What are the differences between pre-conventional morality, conventional morality, and post-conventional morality? Give an example of each. Describe at least three situations in which you would not purchase the products of a firm even though it is ve..
“Organizational Project Management Maturity Model.” Students will respond to the following: What is the four-step process of innovation and learning and how can your organization apply these steps to manage a project? Of the five (5) levels of an org..
Discuss and give real life examples of the difference between managing and supervising, the sources of formal and informal power, and behaviors that managers should demonstrate.
Develop innovative and sustainable solutions to strategic and global operations management challenges.
OPERATIONS AND INNOVATIONS MANAGEMENT ASSIGNMENT. Advise management on the different contract types available, based on the closeness of the relationship with the suppliers
Right – simple structures (at the two and three level) gives the CEO much of the decision-making say. CEOs at this level are comfortable with making decisions in many areas because they have a closer eye on the activities within the organization. Whe..
Differentiate between formal and informal performance appraisals. Discuss ethical and legal issues that may emerge in performance appraisal. Describe an informal appraisal situation that might lead to a formal appraisal.
Assignment on Leadership Style- How Are Leaders Leading in the 21st Century. Choose the CEO of one of the following organizations for this assignment: Google, Zappos, Southwest Airlines, Hewlett Packard, Xerox, W.L. Gore, DuPont, or Procter & Gamb..
Identify a potential threat or opportunity facing this organization. Then, identify a specific strength that this company possesses and suggest how the organization could exploit this strength to overcome the potential threat or exploit the potential..
A time standard was set as 0.20 hour per unit depend on the 50th unit produced. If the task has a 90 percent learning curve, illustrate what would be the expected time of the 100th, 200th also 400th units.
Walter Shewhart is listed among the important people of operations management because of his contributions to:
Consider a project to develop a new software inventory system. What are some of the resource constraints that would make the project challenging?
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