Customer interacts with an organisation

Assignment Help Business Management
Reference no: EM131060896

Select a scenario that you are familiar with where a customer interacts with an organisation. For example a customer in an electronics shop, a client in a pet shop, a person borrowing books in a library. Describe who the two parties are, and what the transaction entails.

Write a short guide to customer service for the representative of the organisation. (Approx. 250-500 words)

Your guide should cover how to:

  • Identify and clarify customer needs and expectations
  • Assess the urgency of the request
  • Determine priorities for service delivery
  • Inform customers about available choices
  • Assist in the selection of preferred options
  • Identify when they, or the organisation, is unable to address the customer needs and the appropriate course of action to take
  • Seek appropriate assistance from other personnel where appropriate
  • Provide prompt service to customers
  • Establish and maintain rapport with customers
  • Handle customer complaints sensitively and courteously
  • Provide assistance or respond to customers with specific needs
  • Use opportunities to promote services and products
  • Regularly seek customer feedback
  • Review customer satisfaction using verifiable evidence
  • Identify opportunities to enhance the quality of service and products
  • Monitor procedures for effectiveness
  • Use feedback to improve customer service
  • Suggest ways to modify products or services based on customer satisfaction data
  • Write customer service reports that are clear, detailed and contain recommendations

Reference no: EM131060896

Questions Cloud

Summarize the relevant facts of the case : Summarize the relevant facts of the case. What are the central issues presented in the case that were decided by the court? What laws were relied upon by the court in deciding the case?
What is the minimum number of bonds the firm : The MerryWeather Firm wants to raise $13 million to expand its business. To accomplish this, the firm plans to sell 20-year, $1,000 face value zero-coupon bonds. The bonds will be priced to yield 7 percent. What is the minimum number of bonds the fir..
What is the maximum stress smax in the wire : By what percent does the stress increase or decrease if the radius of the pulley is increased by 25%?
Coupon bond with semiannual payments : Wine and Roses, Inc. offers a 6 percent coupon bond with semiannual payments and a yield to maturity of 6.73 percent. The bonds mature in 9 years. What is the market price of a $1,000 face value bond?
Customer interacts with an organisation : Select a scenario that you are familiar with where a customer interacts with an organisation. For example a customer in an electronics shop, a client in a pet shop, a person borrowing books in a library. Describe who the two parties are, and what ..
Dividend out in equal quarterly installments to shareholders : Most corporations pay quarterly dividends on their common stock rather than annual dividends. Barring any unusual circumstances during the year, the board raises, lowers, or maintains the current dividend once a year and then pays this dividend out i..
Calculate the maximum bending stress smax in the strip : By what percent does the stress increase or decrease if the thickness of the strip is increased by 1/32 in.?
Roles in venturing into new business markets : Describe the term institution in business and explain its roles in venturing into new business markets and how weak institution can act as barrier to new entry.
Project requires an initial cash outlay : A project requires an initial cash outlay of $95,000 and has expected cash inflows of $20,000 annually for 9 years. The cost of capital is 10%. What is the project’s NPV? Show your work.

Reviews

Write a Review

 

Business Management Questions & Answers

  Develop a response that includes examples and evidence

Develop a response that includes examples and evidence to support your ideas, and which clearly communicates the required message to your audience. Organize your response in a clear and logical manner as appropriate for the genre of writing.

  Information about organizational behavior

Can you resolve this apparent contradiction between goal-setting theory and expectancy theory by applying it to a situation within your own organization?

  What were some of apple''s biggest successes

Apple Computer: Research how Apple managed to reinvent itself over the years. What were some of Apple's biggest successes and failures? Describe why.

  Utilizing a global business strategy

Global StrategyThere are a number of companies utilizing a global business strategy. Identify and research a company with a successful global business strategy and provide basic background information.  Discuss the strategies this company utilizes to..

  Discusses various economics topics

The company would therefore, not recommend the use of this asset allocation model as a general guide to financial investment

  Essential elements of an enforceable contract

Define the five essential elements of an enforceable contract, and demonstrate how each element relates to your example. Explain the circumstances of a breach of contract in your example, and discuss possible remedies.

  Important information about optimal order quantitya

important information about optimal order quantitya specialty coffeehouse sells colombia coffee at a fairly steady rate

  Ashley met adam at a party & after a couple of drinks

Ashley met Adam at a party & after a couple of drinks; Ashley found out that Adam is in the business of selling education products.Compare & contrast the different liabilities in each of the different scenarios below , where Ashely may agree to sell ..

  How was a successor chosen

Describe the circumstances in which this manager was replaced. What led to this person being replaced, and how was a successor chosen?

  What effect did the housing boom and the growth in originati

What effect did the housing boom and the growth in origination of subprime mortgages have on CFC's financial performance? Evaluate the financial ratios presented in case Exhibit 8 and calculate compounded annual growth rates for items in CTC's Statem..

  Demonstrate that fidel castro is a world leader

demonstrate that Fidel Castro is a world leader. How does the personal traits theory apply in his case. Compare with another leader which you think is similar.

  Summarize the actions which lead to the lawsuit

Find out which sources of law would be most relevant in this case also explain how management could leverage knowledge of those sources to prevent similar instances in the future.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd