Customer expectations-adequate performance expectations

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Reference no: EM134015127

Question

Of the two types of customer expectations, adequate performance expectations fluctuate the most.

1. Describe a situation that would cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance.

2. What might a firm do in this situation to achieve its satisfaction targets?

3. Support your post with scholarly RESEARCH on product performance expectations.

Reference no: EM134015127

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